Refund policy

Effective Date: [21/02/2025]

At Vacuum Backpack, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Returns Eligibility

We accept returns under the following conditions:

• The item must be unused, in its original condition, and in the original packaging.
• Returns must be requested within 30 days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

• Items that have been used, washed, or damaged by the customer.
• Personalized or custom-made products.
• Clearance or final sale items.

3. Refund Process

• To initiate a return, contact us at [Your Contact Email] with your order details.
• Once your return is approved, we will provide instructions on where to send the product.
• After receiving and inspecting the item, we will process your refund. Refunds are issued to the original payment method within 5-7 business days.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping fees are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of receiving your order with photos of the issue.
• We will replace the item or issue a full refund at no extra cost.

6. Late or Missing Refunds

• If you haven’t received a refund after 7 business days, check with your bank or payment provider.
• If the issue persists, contact us at [Your Contact Email].

7. Contact Us

For any questions about our refund policy, please reach out to:

📧 Email: [Your Contact Email]
📍 Address: [Your Business Address]